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How To Select The Right IT Services Partner

post?.title | Full On Consulting

How To Select The Right IT Services Partner

To Ensure Your Success

About The Author

Donald Hook is the founder of Full On Consulting, a technology and management consulting firm helping companies successfully leverage technology and deliver their initiatives.

He is a former Chief Technology Officer (CTO) and Vice President for a $14B IT services firm with over 50,000 employees globally. He has helped Fortune 100 and mid-market companies by defining their IT strategy, aligning IT and delivering complex initiatives.

For information about Donald Hook, please visit LinkedIn. He can be reached at dhook@fulloncsonsulting.com


In today's rapidly evolving business landscape, choosing the right IT services provider is a crucial decision that can significantly impact the success of your projects. With a myriad of options available, finding the perfect fit for your company's specific needs requires careful consideration. This guide will walk you through the essential steps and considerations in selecting the ideal IT services provider.

Table of Contents

1.  Understanding Your IT Needs

2.  Accessing Provider Expertise

3.  Evaluating Experience and Track Record

4.  Ensuring Scalability and Flexibility

5.  Verifying Industry-Specific Knowledge

6.  Checking Compliance and Security Measures

7.  Reviewing Client Testimonials and References

8.  Comparing Cost and Value

9.  Assessing Communication and Collaboration

10.  Examining Contract Terms and Service Level Agreements (SLAs)

11.  Conclusion

1. Understanding Your IT Needs

Before embarking on the selection process, it's crucial to have a clear understanding of your company's IT requirements. Identify the specific services and solutions you need, such as project management, program management, interim CIO services, SAP consulting services, and software development services.

2. Assessing Provider Expertise

Look for an IT services provider with expertise in the areas that are relevant to your business. This includes specialized services like interim CIO services and SAP consulting services. They should have a team of skilled consultants capable of handling the complexities of your projects.

3. Evaluating Experience and Track Record

A proven track record is a strong indicator of a provider's ability to deliver results. Inquire about their experience with projects similar to yours and ask for case studies or success stories. Full On Consulting, with its extensive experience in assisting companies like Tenneco, Stericycle, and Hub International, stands as a testament to their expertise.

4. Ensuring Scalability and Flexibility

Your business needs may evolve over time. Ensure that the provider can scale their services to accommodate your growth and adapt to changing requirements. This flexibility is particularly crucial in services like project management and program management, where adaptability to dynamic project scopes is paramount.

5. Verifying Industry-Specific Knowledge

Industry-specific knowledge is invaluable. A provider familiar with the nuances and challenges of your industry can offer tailored solutions that address your unique needs. Full On Consulting, with its experience across various sectors, brings a wealth of industry-specific knowledge to the table.

6. Checking Compliance and Security Measures

Data security and compliance are paramount. Ensure that the provider adheres to industry regulations and has robust security measures in place. Full On Consulting places a high priority on compliance and security, ensuring that your sensitive data is handled with the utmost care.

7. Reviewing Client Testimonials and References

Reading client testimonials and speaking with references can provide valuable insights into the provider's reputation and client satisfaction levels. The positive feedback received by Full On Consulting from its esteemed clients serves as a testament to their commitment to excellence.

8. Comparing Cost and Value

While cost is a factor, it should not be the sole determinant. Consider the value you'll receive in return for the investment. A provider that delivers high-quality results, like Full On Consulting, may offer greater long-term benefits, potentially leading to savings in the long run.

9. Assessing Communication and Collaboration

Effective communication and collaboration are essential for project success. Evaluate the provider's communication channels, responsiveness, and ability to work seamlessly with your internal teams. Full On Consulting prides itself on open and transparent communication, ensuring you're kept informed every step of the way.

10. Examining Contract Terms and Service Level Agreements (SLAs)

Carefully review the contract terms and SLAs. Ensure they align with your expectations and provide clear guidelines for service delivery, timelines, and performance metrics. Full On Consulting is committed to providing clear and comprehensive SLAs, ensuring that your expectations are not only met but exceeded.


Selecting the right IT services provider is a strategic decision that can significantly impact your company's success. By following these steps and conducting thorough due diligence, you can identify a provider, like Full On Consulting, that not only meets your immediate needs but also sets the foundation for long-term IT excellence.

Remember, the right provider is more than just a vendor; they become a valued partner in your journey towards IT success.

Position IT For The Future

You need to have a solid strategy and plan to drive down costs and increase revenue. We’ve helped companies define their strategy, then successfully execute. For one client, we saved $40M. Let’s start a conversation to see what we can do for you.

Position IT For The Future

You need to have a solid strategy and plan to drive down costs and increase revenue. We’ve helped companies define their strategy, then successfully execute. For one client, we saved $40M. Let’s start a conversation to see what we can do for you.


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